Compatibility Matrix
Last updated Dec. 3 rd 2025
Windows Client Compatibility
|
Windows 10 |
Windows 11 |
| ITSM 2025.1 |
✓ |
✓ |
| ITSM 2024.1 |
✓ |
✓ |
| ITSM 2023.2 |
✓ |
✗ |
| ITSM 2023.1 |
✓ |
✗ |
| ITSM 2022.2 |
✓ |
✗ |
| ITSM 2022.1 |
✓ |
✗ |
| ITSM 2021.2 |
✓ |
✗ |
| ITSM 2021.1 |
✓ |
✗ |
| ITSM 2020.2 |
✓ |
✗ |
| ITSM 2020.1 |
✓ |
✗ |
| ITSM 2019.2 |
✓ |
✗ |
| ITSM 2019.1 |
✓ |
✗ |
Supported Editions
- Windows 10 (Professional, Enterprise) 64 bits
Browser Compatibility
|
Edge |
Chrome |
Firefox |
| ITSM 2025.1 |
✓ |
✓ |
✓ |
| ITSM 2024.1 |
✓ |
✓ |
✓ |
| ITSM 2023.2 |
✓ |
✓ |
✓ |
| ITSM 2023.1 |
✓ |
✓ |
✓ |
| ITSM 2022.2 |
✓ |
✓ |
✓ |
| ITSM 2022.1 |
✓ |
✓ |
✓ |
| ITSM 2021.2 |
✓ |
✓ |
✓ |
| ITSM 2021.1 |
✓ |
✓ |
✓ |
| ITSM 2020.2 |
✓ |
✓ |
✓ |
| ITSM 2020.1 |
✓ |
✓ |
✓ |
| ITSM 2019.2 |
✗ |
✓ |
✓ |
| ITSM 2019.1 |
✗ |
✓ |
✓ |
Web Server Compatibility
|
Windows 2016 |
Windows 2019 |
Windows 2022 |
Windows 2025 |
| ITSM 2025.1 |
✓ |
✓ |
✓ |
✓ |
| ITSM 2024.1 |
✓ |
✓ |
✓ |
✓ |
| ITSM 2023.2 |
✓ |
✓ |
✓ |
✓ |
| ITSM 2023.1 |
✓ |
✓ |
✓ |
✗ |
| ITSM 2022.2 |
✓ |
✓ |
✗ |
✗ |
| ITSM 2022.1 |
✓ |
✓ |
✗ |
✗ |
| ITSM 2021.1 |
✓ |
✓ |
✗ |
✗ |
| ITSM 2020.2 |
✓ |
✓ |
✗ |
✗ |
| ITSM 2020.1 |
✓ |
✓ |
✗ |
✗ |
| ITSM 2019.2 |
✓ |
✓ |
✗ |
✗ |
| ITSM 2019.1 |
✓ |
✓ |
✗ |
✗ |
Supported Editions
- Standard, Enterprise and Datacenter (x86 and x64)
Database SQL Server Compatibility
|
SQL Server 2014 |
SQL Server 2016 |
SQL Server 2017 |
SQL Server 2019 |
SQL Server 2022 |
| ITSM 2025.1 |
✗ |
✓ |
✓ |
✓ |
✓ |
| ITSM 2024.1 |
✗ |
✓ |
✓ |
✓ |
✓ |
| ITSM 2023.2 |
✓ |
✓ |
✓ |
✓ |
✓ |
| ITSM 2023.1 |
✓ |
✓ |
✓ |
✓ |
✗ |
| ITSM 2022.2 |
✓ |
✓ |
✓ |
✓ |
✗ |
| ITSM 2022.1 |
✓ |
✓ |
✓ |
✓ |
✗ |
| ITSM 2021.2 |
✓ |
✓ |
✓ |
✓ |
✗ |
| ITSM 2021.1 |
✓ |
✓ |
✓ |
✓ |
✗ |
| ITSM 2020.2 |
✓ |
✓ |
✓ |
✓ |
✗ |
| ITSM 2020.1 |
✓ |
✓ |
✓ |
✓ |
✗ |
| ITSM 2019.2 |
✓ |
✓ |
✓ |
✓ |
✗ |
| ITSM 2019.1 |
✓ |
✓ |
✓ |
✓ |
✗ |
Supported Editions
- Standard, Enterprise and Developer (x86 and x64)
Sharepoint Compatibility
|
SharePoint 2016 |
SharePoint 2019 |
Sharepoint Subscription |
| ITSM 2025.1 |
✓ |
✓ |
✓ |
| ITSM 2024.1 |
✓ |
✓ |
✗ |
| ITSM 2023.2 |
✓ |
✓ |
✗ |
| ITSM 2023.1 |
✓ |
✓ |
✗ |
| ITSM 2022.2 |
✓ |
✓ |
✗ |
| ITSM 2022.1 |
✓ |
✓ |
✗ |
| ITSM 2021.2 |
✓ |
✓ |
✗ |
| ITSM 2021.1 |
✓ |
✓ |
✗ |
| ITSM 2020.2 |
✓ |
✓ |
✗ |
| ITSM 2020.1 |
✓ |
✓ |
✗ |
| ITSM 2019.2 |
✓ |
✓ |
✗ |
| ITSM 2019.1 |
✓ |
✓ |
✗ |
Office Compatibility
|
Office 2016 |
Office 2019 |
Office 365 |
| ITSM 2025.1 |
✓ |
✓ |
✓ |
| ITSM 2024.1 |
✓ |
✓ |
✓ |
| ITSM 2023.2 |
✓ |
✓ |
✓ |
| ITSM 2023.1 |
✓ |
✓ |
✓ |
| ITSM 2022.2 |
✓ |
✓ |
✓ |
| ITSM 2022.1 |
✓ |
✓ |
✓ |
| ITSM 2021.2 |
✓ |
✓ |
✓ |
| ITSM 2021.1 |
✓ |
✓ |
✓ |
| ITSM 2020.2 |
✓ |
✓ |
✓ |
| ITSM 2020.1 |
✓ |
✗ |
✗ |
| ITSM 2019.2 |
✓ |
✗ |
✗ |
| ITSM 2019.1 |
✓ |
✗ |
✗ |
Exchange Compatibility
|
Exchange 2016 |
Exchange Online |
| ITSM 2025.1 |
✓ |
✓ |
| ITSM 2024.1 |
✓ |
✓ |
| ITSM 2023.2 |
✓ |
✓ |
| ITSM 2023.1 |
✓ |
✓ |
| ITSM 2022.2 |
✓ |
✓ |
| ITSM 2022.1 |
✓ |
✓ |
| ITSM 2021.2 |
✓ |
✓ |
| ITSM 2021.1 |
✓ |
✓ |
| ITSM 2020.2 |
✓ |
✓ |
| ITSM 2020.1 |
✓ |
✓ |
| ITSM 2019.2 |
✓ |
✓ |
| ITSM 2019.1 |
✓ |
✓ |